Job Description

Job Description

Job Description:\n\n Family Self-Sufficiency Specialist Department: Housing Job Status: Full Time FLSA Status: Non-Exempt Reports To: Community Connections Manager Grade/Level: 37 Amount of Travel Required: 5% local travel Job Type: Regular Positions Supervised: None Work Schedule: Regular business hours Union: OPEIU represented position Work Location: On-site or Hybrid Starting Hourly Rate: $31.69 per hour; Union position Grade 37, Step 1 Full Hourly Range: $31.69 - 50.98 per hour Position Close Date: This position will close on 2/4/2026 at 5:00 pm. Benefit package includes:Medical Insurance-BHA pays 95% for employee only or 90% for familyVision Insurance-BHA pays 95% for employee only or 90% for familyDental Insurance – 100% Covered by BHALife and AD&D InsuranceWashington State Retirement (PERS)Washington State Deferred CompensationPaid Time Off (PTO) Accrual of 150 hours in first yearWashington State Paid Sick Leave – 1 hour for every thirty hours worked (approx. 69 hours per year)13 Paid Holidays per yearLongevity PayEmployee Assistance Program Tuition Reimbursement Opportunities POSITION SUMMARY The Family Self-Sufficiency Specialist works with families receiving subsidy to set measurable goals that leads to a path of economic and social independence. The specialist provides case management for participants, conducts assessment needs, provides referrals to services and trainings and coaches participants to stay on track to achieve goals. This position also maintains all supportive services records, build partnerships with service providers, and report on program outcomes. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Summaries:Manage Family Self-Sufficiency caseload that consists of several different types of housing programs and subsidy sources.Plan, implement, direct, and evaluate the Family Self-Sufficiency Program in accordance with HUD regulations and BHA policies.Develops or assists with updates to the action plan policies.Prepares and maintains program materials, reports, and records such as assessments, FSS escrow, activity reports, and BHA records.Maintains data regarding Family Self-Sufficiency services and accomplishments and prepares reports summarizing data for the use by BHA, HUD and community service providers assisting with services.Assess service needs of program participants, and through service coordination assists participants in accessing appropriate community agencies to obtain specialized types of assistance. Perform on-on-one case management work for self-sufficiency programs by helping participants set measurable goals, document, track progress, conduct follow-up appointments, provide community resources, and motivate or recognize participants when goals are met. Inform families living in low-income housing of available social and economic community resources and perform outreach and marketing campaigns for self-sufficiency programs and events by giving presentations; updating the BHA website; and creating fliers, newsletters, brochures, calendars, and direct letters to participants and service providers. Provide home ownership planning and/or financial capability resources for family self-sufficient participants such as budgeting, reducing debt, repairing credit, and growing an escrow account to obtain their individual asset goals. Provide resource coordination for participants who request assistance in achieving self-sufficiency, employment opportunities, or higher education. Monitor the participant's progress with regular reviews of plans with participants, assure the needs of the participants are being met, and make modifications as goals change. Work cooperatively with other service providers to coordinate the wide range of programs available through county, state, federal, and nonprofit agencies and understand and support their self-sufficiency programs or promote BHA's self-sufficiency programs. Research and maintain knowledge of current community services that are geared towards employment, education, asset building, self-sufficiency or other self-help programs and provide this information to program participants when applicable to their individual goals. Drive to various work sites to provide case management and/or to plan or participate in various self-sufficiency events, which may be in collaboration with other community agencies. Plan and coordinate various self-sufficiency events, which may be in collaboration with community agencies, to bring the community together and help clients with self-sufficiency actions. Perform all tasks necessary to adhere to the Family Self-Sufficiency grant including coordinating the grant requirements, monitoring activity in the program, evaluating the program's effectiveness, and maintaining accurate records in support of the program. Work cooperatively with BHA staff, Section 8 Housing Specialists, and Property Management to coordinate services and maintain open lines of communication, particularly as it relates to the promotion of economic opportunities.Process annual re-certifications including determining participant compliance, review annual applications, request any missing information, reconcile information in YARDI system, and show calculations of financial information. Process interim certifications for change in circumstances including receiving notification from tenant, verifying documentation, re-calculating adjusted monthly income, calculate the correct tenant rent and HAP payment, notify all parties of rent change, and input data into various systems within deadlines.Follow up and discuss any case violations such as unreported income, unauthorized occupant, drug activity, violent criminal activity, etc. in a timely manner. Contact tenants to discuss circumstances, update individuals on lease, notify landlord of any changes, and re-calculate income. Check change of circumstances through government resources and follow up with tenants to verify information. Determine if money is owed back to BHA or if fraud needs to be reported. Update and maintain accurate information in Yardi and other program databases.Other duties as assigned. POSITION QUALIFICATIONS Required Education and Experience Education: Associates Degree (two-year college or technical school) Required, Field of Study: Social work or related field. Bachelor's Degree Preferred, Field of Study: Social work or related field. Experience:3 plus years of experience in creating marketing materials, creating reports through databases or excel and writing case notes.3 plus years of direct customer service experience.2 plus years of experience in social services related to non-clinical case management or job skills training.2 plus years of experience in office work with substantial writing and intermediate to advanced business math skills and tasks. General knowledge of low-income housing programs preferred. Bremerton Housing Authority has the discretion to accept any other equivalent combination of education and experience when relevant. Computer Skills: Experienced user of Microsoft Office programs, including Excel, Word, and Outlook. This role routinely uses standard office equipment such as computers, phones, photocopiers, ten-key machines and fax machines. Certifications & Licenses: Family Self-Sufficiency Certification is required within the first year of employment. Housing Choice Voucher Specialist Certificate and Certified Occupancy Specialist Certificate for HUD Multifamily or be able to acquire these within one year of employment. Other Requirements: Must possess a valid driver’s license for use in Washington State and with the continued ability to be covered under Bremerton Housing Authority’s auto insurance policies. Required Competencies Accountability - Ability to accept responsibility and account for their actions.Accuracy - Ability to perform work accurately and thoroughly.Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.Analytical Skills - Ability to use thinking and reasoning to solve a problem.Autonomy - Ability to work independently with minimal supervision.Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.Communication, Oral - Ability to communicate effectively with others using the spoken word.Communication, Written - Ability to communicate in writing clearly and concisely.Conflict Resolution - Ability to deal with others in an antagonistic situation.Customer Oriented - Ability to take care of the customers’ needs while following company procedures.Deductive Reasoning - Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.Detail Oriented - Ability to pay attention to the minute details of a project or task.Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.Interpersonal - Ability to get along well with a variety of personalities and individuals.Organized - Possessing the trait of being organized or following a systematic method of performing a task.Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.Presentation Skills - Ability to effectively present information publicly.Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.Project Management - Ability to organize and direct a project to completion.Reliability - The trait of being dependable and trustworthy.Responsible - Ability to be held accountable or answerable for one’s conduct.Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.Team Builder - Ability to convince a group of people to work toward a goal.Technical Aptitude – HUD Affordable Housing Programs - Technical aptitude: Ability to comprehend complex technical knowledge and terminology of HUD affordable housing programs, such as Housing Choice Vouchers, Public Housing and Low-Income Tax Credit, and accurately follow applicable federal, state and local laws.Time Management - Ability to utilize the available time to organize and complete work within given deadlines.Working Under Pressure - Ability to complete assigned tasks under stressful situations. WORK ENVIRONMENT This is primarily an office position. The employee primarily sits at a desk but has the opportunity to move about at will. Hand-eye coordination is necessary to operate various types of office equipment. Occasionally stand in front of groups of people to present topics. Occasionally set up rooms for events. May drive to off-site locations. The employee will occasionally lift and carry up to 20 pounds. This position may have exposure to hostile clients or clients who may have difficulty with basic life skills or have trouble communicating. PHYSICAL DEMANDS N (Not Applicable) Activity is not applicable to this position. O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day) F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day) Physical Demands Lift/Carry Stand O 10 lbs or less O Walk O 11-20 lbs O Sit F 21-50 lbs O Manually Manipulate F 51-100 lbs. N Reach Outward O Reach Above Shoulder O Push/Pull Climb N 12 lbs or less O Crawl N 13-25 lbs O Squat or Kneel N 26-40 lbs. N Bend O 41-100 lbs N Grasp O Speak F Other Physical Requirements • Vision (Near) • Sense of Sound - listening to instructions and customer comments The Housing Authority of the City of Bremerton (BHA) has reviewed this position outline to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Review the job analysis or desk manual for greater details about the types of tasks being performed in this position. This document does not represent a contract of employment, and BHA reserves the right to change this position outline and/or assign tasks for the employee to perform, as the company may deem appropriate. Equal Employment and Housing Opportunity Barrier Free Bremerton Housing Authority does not discriminate on the basis of race, color, creed, national origin, religion, disability, sex, sexual orientation, age (over 40), military status, whistleblower retaliation, or familial status in admission and access to its programs. To request a reasonable accommodation for work related reasons, contact the HR office at 360-616-7107. To request a reasonable accommodation for housing, contact a BHA Section 504 Coordinator at 360-479-3694

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