Job Description

Job Description

Job Description

Company Overview

Waterford Real Estate Management is a real estate management company with over 50 years of experience in property management and with a growing 1,000+ portfolio of multifamily and retail units.

We combine hands-on property operations with data-driven decision-making to deliver best-in-class service for both residents and owners.

Our headquarters are in Union, NJ. Our mission is simple: create places where residents are proud to live and investors are proud to own.

About the Job

Waterford is seeking an experienced Multi-Site Community Manager (Bilingual) to lead the day-to-day operations of a value-add Class B portfolio of 630 units spread across (3) assets in driving distance of each other in Hamilton, NJ.

Summary

This role is a supervisory position with the authority, responsibility, and accountability to plan,implement and monitor operations of assigned community/communities. Responsible for maximizing long-term operating performance, overseeing, and enhancing financial growth and maintaining the physical condition of the community while guiding and growing onsite team members.

This is a hands-on role combining property management and oversight of the maintenance rehabs and renovation responsibilities. Success in this position means improving resident satisfaction, maintaining high occupancy, and supporting NOI growth in partnership with our central office.

The role will be responsible for leading a team to success in areas of leasing, maintenance and repairs, resident relation management, vendor management, and financial reporting.

Key Responsibilities

Leasing & Turnarounds

· Oversee the residential leasing process to maintain an occupancy rate of 98%+.

· Handle new leases, renewals, and the full move-in/move-out process.

· Maintain accurate data in Rent Manager throughout the leasing cycle.

Maintenance & Repairs

· Partner with the Maintenance Manager to oversee and manage the staff and third-party vendors to deliver timely and cost-effective repairs.

· Provide consistent updates to residents and corporate on repair status.

· Maintain accurate work order tracking via Rent Manager and purchase order submissions.

· Track, communicate, and cure legal and compliance violations.

· Ensure proper resident communication and documentation of all repairs.

Resident Management

· Own timely rent collection from residents

· Maintain accurate history notes in Rent Manager for all resident communications.

· Respond to resident complaints, nuisance issues, and service requests in a professional and timely manner.

· Draft notices and building-wide communications, escalating to central office when needed.

· Foster strong resident relationships to support renewals and long-term satisfaction.

Reporting & Administration

· Deliver detailed updates during weekly business reviews with the corporate office.

· Ensure compliance with NJ housing requirements and laws.

· Track and report arrears, repairs, and building performance metrics.

Qualifications

• Multifamily property management experience in NJ
• Must speak Spanish and English fluently.

Skills

· Conflict resolution and resident-relations expertise.

· Vendor and maintenance oversight, including scheduling and quality control.

· Proficiency in Rent Manager or similar software or desire to learn.

· Hands-on approach to property operations and resident service.

· Ability to work independently and in partnership with central office leadership.

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