Part Time Night Auditor Fridays Saturdays Job at Ava Hotels LLC, Garland, TX

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  • Ava Hotels LLC
  • Garland, TX

Job Description

Benefits:

Employee discounts

Free uniforms

BRAND NEW HOTEL SPARK BY HILTON GARLAND DALLAS EAST

FRIDAYS AND SATURDAYS - Night Shift 11PM - 7AM

Potential to fill in other days as needed and help cover 3-11 if needed.

Job Summary We are seeking a positive, friendly Night Auditor to provide exceptional service to our hotel guests. The Night Auditor will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Night Auditor must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

Monitor the maintain knowledge of hotel operations and activities

Take reservations and answer questions via phone, email, and in-person

Build rapport with guests and identify their needs through friendly conversation and open-ended questions

Describe the features and amenities of guest rooms

Complete Night Audit duties in PEP

Qualifications

Friendly and outgoing personality

Familiarity with hospitality industry standards

Proficient in English; knowledge of other languages is a plus

Computer literacy

Able to resolve issues with a customer-focused orientation

PEP experience is a plus

Job Tags

Part time,

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