Job Description

Job Title: Security And Customer Service

The City of Fort Lauderdale employees possess a passion for public service demonstrated by a high degree of enthusiasm, self-reliance, and job proficiency. They effectively convey the vision and mission of the organization and provide excellent service and satisfaction to our internal and external customers.

This is security and customer service work of routine difficulty in patrolling and safeguarding the Arts and Science Parking Garage and providing customer service and information to the public. An employee in this class is responsible for patrolling buildings and grounds to guard and prevent fire, theft, vandalism, and illegal entry. Possible work shifts including assigned weekends and holidays are:

1. 6:00 AM to 2:30 PM (First Shift); or
2. 2:00 PM to 10:30 PM (Second Shift); or
3. 10:00 PM to 6:30 AM (Third Shift)

All work shifts are subject to change based on any changing needs for this position.

In accordance with Article 24 of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769, for posting purposes this open-competitive job posting shall be considered as a simultaneous internal and external posting (it is open to both internal City employees and external applicants).

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

• Patrols an assigned area in and around City garages; secures doors and windows; reports fire hazards and other security issues
• Performs surveillance of City property by observing television monitors and responding to incidents observed
• Reports disturbances or suspicious circumstances which require police presence
• Operate communication systems, such as assigned radios and other security related equipment
• Writes incident reports as necessary on unusual security issues
• Provides customer service and information to the public
• Removes debris/cleans up any trash or materials which may create a safety hazard
• Performs related work as required

When assigned to Parking Services:

• Patrols and prevents admittance of unauthorized vehicles to City property and maintains records of authorized vehicles for assigned areas
• Issues parking tickets to violators at meters, employee only parking areas, and short-term parking areas
• Coordinates reserved parking requests for special events
• May work nights, weekends, and holidays, as needed, to fulfill the 24/7 operation
• Performs related work as required

High school diploma or G.E.D. Must have at least (1) year of related experience including some security and customer service work. Must be able to work at least 40 hours per week during the available shift. All work shifts are subject to change based on any changing needs for this position. Required to work assigned weekends and holidays.

If claiming Veteran's Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale's veteran's preference claim form to the online application.

Preferences: 1. Prior security guard and/or customer service experience, preferably for a public parking facility. 2. Proficient in Microsoft Outlook. 3. The ability to communicate in various languages is a plus.

As public servants, employees may be required to work immediately before, during, and/or after an emergency. All employees must be available and able to work assigned shifts as determined by their Department Heads.

Physical standards required to perform essential job functions: Employees will walk or stand for extended periods of time. The position involves medium physical demands, such as exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects. Ability to lift, carry, climb, bend, stoop, kneel, crouch, crawl, reach, walk, push, pull, grasp, stand and access heights or areas where limited space is available. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applicants who qualify will be subject to an extensive selection process and screening program, which may include, but not be limited to evaluation of training and experience; written test; interview; employment record, background check; medical examination; and drug screen. The City of Fort Lauderdale is an Equal Opportunity, Affirmative Action, inclusive employer and a Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation.

Veterans' preference per Florida law. If claiming Veteran's Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale's veteran's preference claim form to the online application.

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